Frequently Asked Questions

Shipping

Where do you ship?

We currently only accept and ship orders for customers located in continental United States of America and Hawaii. To seek an option for international orders, please contact partnersupport@blufiremobile.com

What does shipping cost?

For guest customers and Blufire accounts, shipping is calculated at checkout based on location. For Rush Star Wireless Accounts shipping is a flat rate of $25. We offer free Shipping on orders over $250.

Can I track my order?

We typically ship orders in 3-5 business days after they are placed. When your order ships, you will receive an email with a Fedex tracking link. Please allow 24 hours for the link to activate.

How long does shipping take?, What shipping methods do you use?

All orders are shipped via FEDEX. Please allow 1 business day for orders to be processed after your purchase is complete. Available Shipping methods: FedEx First Overnight®: Next-business-day delivery by 8, 8:30 or 9 a.m. to most areas. Available throughout all 50 states.
FedEx Priority Overnight®: Next-business-day delivery by 10:30 a.m. to U.S. businesses, noon to most residences. Available throughout all 50 states.
FedEx Standard Overnight®: Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences. Available throughout all 50 states (Hawaii is outbound only).
FedEx 2Day® A.M.: 2 business days by 10:30 a.m. to U.S. businesses and by noon to residences. Available throughout all 50 states (except Hawaii).
FedEx 2Day®: 2 business days by 4:30 p.m. to U.S. businesses; by 8 p.m. to residences. Available throughout all 50 states.
FedEx Express Saver®: 3 business days by 4:30 p.m. to U.S. businesses; by 8 p.m. to residences. Available throughout all 50 states (except Hawaii and Alaska).
FedEx Ground®*: 1–5 business days in the contiguous 48 states; 3–7 to Alaska and Hawaii. Available throughout all 50 states.

Returns & exchanges

What is your return policy?

We want you to be 100% satisfied with your order purchased. Returned products must be in the same condition as when they were sold, must be in the original packaging in new condition and include any manuals, cabling, accessories, and screen decals that it was sold with.

How do I return defectuous accessories?

To return or exchange an item please contact partnersupport@blufiremobile.com Include a copy of the packing slip or confirmation email from your order. (We cannot guarantee all items will be in stock for exchanges.)

Products

Will the leather change over time?

Yes. For our products we use 100% natural leather, natural aging and wearing is expected over its life cycle.

Miscellaneous

Do you sell wholesale?

Yes we do. We primarily sell directly to our customers through our website, but if you are interested in wholesale please contact: wholesale@rushstarwireless.com

Are Blufire products available in stores?

Yes, our products are available in stores in various locations of the USA. Please contact support for a list of stores near your area: partnersupport@blufiremobile.com

partnersupport@blufiremobile.com Still have other questions?

For additional information about Blufire Mobile please send an email to partnersupport@blufiremobile.com

Still have other questions?

For additional information about Blufire please use the contact form or email partnersupport@blufiremobile.com